INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do you offer international shipping

We ship baskets worldwide.

How are Kolaanore baskets made

Kolaanore baskets are handwoven, each unique in colour and pattern. Prep work, such as drying, dying, splitting, and rolling the grasses, is done collectively. However, each basket is woven by a single weaver. Weavers start at the base of a basket, carefully adding and taking away grasses to get the desired shape and pattern. Thicker edges are sometimes added to the top before the handles are made. Once the basket is fully formed, blades are used to cut the excess strands around the basket. The handles are then wrapped in leather by tanners. Not one basket is alike in colour and pattern, so you will have a unique basket.

What materials are used for the baskets

Unlike other African Baskets, where materials differ from palm, sisal, and raffia, amongst many other natural fibres depending on geography, Ghanaian Baskets are made from Veta Vera Grass, also known as Elephant Grass. Kolaanore Baskets are made from sustainably sourced Veta Vera Grass that grows abundantly in central Ghana and can grow several meters high. The leather handles on our baskets come from locally bred goats. Primarily bred for their meat, the skin is not wasted but dried and used by our tanners. 

How do I get in touch of customer support

Please contact our team at info@kolaanoregh.com or through the chat box in the bottom right-hand corner.

What is your return and exchange policy

If you want to return or exchange your order for whatever reason, we're here to help! We accept returns within 30 days of purchase. However, returns are not free, so postage and packaging is the customer's responsibility.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS